hotel

Disclaimer

URL: https://www.saint-james-paris.com/Company, organization: SAINT JAMES PARISCapital stock: 30400 EuroSIRET: 387 571 789 00024 R.C.S Number: 387 571 789 R.C.S ParisVAT: FR 47 387 571 789Head office: SNC CHRISTINE - SAINT JAMES PARIS5 Place du Chancelier Adenauer, 75116 Paris Tel: +33 (0)1 44 05 81 81ncontact@saint-james-paris.com\nPurpose of the site : Promotion of the establishmentDirector of publication, legal representative: Laure Pertusier, Managing DirectorEditorial manager: Laure Pertusier, Managing DirectorWeb master, design, editing, art direction: SAS WIHPPhotography: @MrTripper, Matthieu Salvaing, Stéphane RissVideo: Purée MaisonWeb hosting : SAS WIHP President of SAS WIHP : Vincent RAMELLI SNC Christine has declared an overall index of 90, broken down by indicator as follows:\n- Pay gap indicator : 40- Individual increase rate gap indicator : 25Indicator return from maternity leave: 15Indicator high remuneration: 10This site presents:\n● Informative content●On-line data collectionLoi informatique et liberté : le site fait l'objet d'une déclaration auprès de la Commission Nationale Informatique et Liberté. You have the right to access, modify, rectify and delete data concerning you (art. 34 of the French Data Protection Act). To exercise this right, please contact: contact@saint-james-paris.com Property: This site and the information it contains are protected by French intellectual property law and international conventions. Except for use within the family circle or for private purposes, the site and no element of its content may be reproduced, republished, retranscribed, modified or retransmitted without the prior authorization of the rightful owners.\nCONDITIONS GÉNÉRALES DE VENTE These general conditions of sale apply to all reservations made at CHATEAU DES FLEURS, by an individual customer.\n1. Preamble1. The purpose of these terms and conditions is to define the terms and conditions under which the Saint James Paris allows its customers (hereinafter referred to as "the Customer(s)") to benefit from all of the available Services, in particular reservations.\n- On the website www.saint-james-paris.com\nSNC CHRISTINE - SAINT JAMES PARIS operates the Saint James Paris reservation website. This website enables you to book rooms at the hotel by telephone on +33 (0)1 44 05 81 81. On-site reservations can be made at the hotel reception desk through agencies selected by the Saint James Paris. Any reservation made via the www.saint-james-paris.com website implies full and unreserved acceptance of these general terms and conditions, as well as of the conditions of sale for the rate reserved, which are expressly mentioned in the description of the rate selected at the time of reservation.\nThe customer must confirm by ticking the box that he/she has read and accepts these general terms and conditions and the conditions of sale for the rate reserved before definitively confirming his/her reservation; no reservation is possible without this agreement.\nFor all other reservation methods, the customer receives the general terms and conditions of sale with the confirmation of his/her reservation. Confirmation of a reservation implies acceptance of the present terms and conditions of sale and full and unreserved acceptance of their provisions.3. The customer has the option of saving and editing the present terms and conditions using the standard functions of his browser or computer.\n4. The Site contains the following information:\n- the legal notice enabling precise identification of the company SNC CHRISTINE - SAINT JAMES PARIS and indicating its corporate name, its registered office, its individual identification number for value added tax purposes,\n- the e-mail address and telephone number enabling contact with Saint James Paris,\n- the essential characteristics of the accommodations offered by the Saint James Paris,\n- the essential characteristics of the complementary and optional services offered,\n- the prices including all taxes,\n- the conditions of sale of the reserved rate,\n- the terms of payment,\n- the general conditions of sale,\n- the period of validity of the offers and the price thereof.\n5. The Customer, prior to the reservation, declares that this reservation is made for his/her personal needs. The Customer, by virtue of his status as a consumer, has specific rights, which would be called into question in the event that the Services booked were not for personal use.\n6. All information communicated on the www.chateaudesfleur.paris site is presented in French as well as in other foreign languages.\n7. The Customer declares that he/she has full legal capacity to enter into the present terms and conditions.\nAny reservation made by a minor (between 16 and 18 years of age) can only be taken into account by Saint James Paris after obtaining a signed release from the legal representatives of the minor making the reservation and any accompanying minors. The Saint James Paris reserves the right to request any supporting documents necessary to authenticate the signature on the release form.2. DefinitionsFor the remainder of this document, the following terms shall have the following meanings:\n- "Reservation Summary": dematerialized document summarizing the characteristics of the Services selected by the Customer on the www.saint-james-paris.com website. This document precedes the Customer's acceptance of these General Terms and Conditions of Sale and the Customer's entry of his/her bank details in the case of a prepayment or guarantee.\n- "Reservation Confirmation": dematerialized document sent to the Customer to inform him/her that his/her reservation has been taken into account, which summarizes the characteristics of the Services reserved by the Customer on the www.saint-james-paris.com.\n- "Customer": a natural person acting exclusively for his or her own personal needs. \n- "Conditions of sale of the reserved rate": the price applied on the date selected by the Customer for a category of room with or without the breakfast option, together with its payment conditions, its conditions for changing reservation dates or reserved Services, and its cancellation conditions.\Reservation Request" means the Customer's request to reserve rooms, products and Services at Saint James Paris.Partners" means any Service provider who has entered into a Service contract or partnership agreement with Saint James Paris.Service" means the Customer's reservation of rooms, products and Services at Saint James Paris.Site" means the website www.saint-james-paris.com. Purpose1. These general terms and conditions define the rights and obligations of the Customer and the operating company of the Saint James Paris for all types of reservations (including remote reservations) of Services offered by the Saint James Paris.\n2. They govern all stages necessary for the reservation and follow-up of the reservation between the contracting parties.\n3. The customer acknowledges having read and accepted these terms and conditions of sale and the terms and conditions of sale of the rate reserved.4. Modifications SNC CHRISTINE - SAINT JAMES PARIS reserves the right to modify or supplement all or part of these terms and conditions of sale at any time. In this case, the new version of the general conditions will be available on the Site with its effective date. Customers are advised to consult the general terms and conditions of sale regularly to take note of any changes. In any case, the Customer will only be bound by the version of the general terms and conditions in force at the time when the Customer makes the reservation of his Service.\nSNC CHRISTINE - SAINT JAMES PARIS is not responsible for damages of any kind that may result from these changes and/or from the temporary unavailability or permanent closure of all or part of the Site or the Services associated with it, such as the online reservation space, the private space, the unavailability of the reservation center.\n5. Reservation1. The Customer chooses Services from those offered by Saint James Paris according to his/her needs.2. The Customer declares that he has obtained from Saint James Paris all the information necessary to make his choice and proceed with his reservation.3. The Customer acknowledges that he/she has taken cognizance of the nature, price, destination and booking terms of the Services available and has requested and obtained the necessary and/or additional information, in particular the Conditions of Sale of the fare booked, in order to make his/her booking with full knowledge of the facts.\n4. The Customer may reserve, on an individual basis, a maximum of three (4) rooms per reservation on the Site. For reservations of a greater number of rooms, the Customer may contact the sales team at sales@saint-james-paris.com\n5. The Customer is solely responsible for his choice of Services and their suitability for his needs, and the Saint James Paris cannot be held liable in this respect.\n6. The reservation is deemed accepted by the Customer at the end of the reservation process.\n7. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or in return for payment. Any reservation made for a third party must be made in the name of the third party holding the reservation.\n6. Booking process1. Reservations made by the customer are made directly online on the Site or via the reservations department on +33 (0)1 44 05 81 81.\n2. The reservation request is confirmed upon receipt by the Customer of the Reservation Confirmation, sent by the Saint James Paris.3. The Customer undertakes, prior to any reservation, to complete the mandatory information requested when creating the reservation file.\n4. The Customer attests to the truthfulness and accuracy of the information provided.5. The booking procedure includes the following stages:\Step 1 - Choice of room and conditions of sale of the reserved rate,Step 2 - Selection, where applicable, of one or more additional services offered,Step 3 - Presentation of the summary of the reservation, its total price, Conditions of sale for the rate booked, including in particular payment and cancellation conditions, modifications if necessary to the choice of services (date, room, rate, additional service), and information concerning tourist tax,\n- Step 4 - Registration of contact details by the Customer,\n- Step 5 - General conditions of sale:\nOn the Site, the Customer confirms, by checking the box, that he/she has read and accepts the present General Terms and Conditions and the Terms and Conditions of sale of the rate reserved before definitively validating his/her reservation; no reservation is possible without this agreement.\For all other booking methods, the customer receives the general sales conditions with the booking confirmation. Confirmation of the reservation implies adherence to the present terms and conditions of sale and complete and unreserved acceptance of their provisions.\n- Step 6 - Recording of credit card numbers in the event of a guarantee or prepayment request,\n- Step 7 - Confirmation and validation of the reservation and payment by the Customer. Entering the bank details constitutes the Customer's acceptance and has the effect of contractually committing the Customer to Saint James Paris.\n- Step 8 - Receipt by the Customer of the booking confirmation e-mail. This e-mail summarizes the date of the reservation, the Services reserved, the prices including VAT and details of applicable taxes, the Conditions of Sale for the rate reserved (including cancellation conditions), accepted by the Customer, the general conditions of sale and the address of Saint James Paris.\nIf the confirmation e-mail is not received within 24 hours of the Reservation, it is the Customer's responsibility to contact Saint James Paris to ensure that the information provided is correct and that the reservation has been taken into account.\n7. Cancellation or modification by the Customer1. In accordance with article L. 221-28-12 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.2. The Conditions of Sale for the fare booked and accepted by the Customer specify the terms and conditions for cancelling and/or modifying the booking. Reservations with prepayment for a non-refundable and non-cancellable rate cannot be modified and/or cancelled.3. In the case of reservations with prepayment for a non-refundable, non-cancellable fare, there is no refund for interruption of stay.4. Cancellation of a reservation made from the Site may be made directly on the Site via the "Your reservations" section, or with the Saint James Paris. For bookings made with the Saint James Paris, cancellations can only be made with the said hotel.\n- Changes to the booking can be made directly with the Saint James Paris, whose telephone number is specified on the confirmation e-mail received by the Customer.\n- In the event of a "no show", i.e. a reservation that has not been cancelled but for which the customer has not shown up at the Saint James Paris on the scheduled arrival date, and insofar as the reservation has been guaranteed by credit card or prepaid, the Saint James Paris will debit, as compensation, the sum of one night reserved, or will not reimburse the sum paid as prepayment. If more than one night is booked, the cancellation policy will apply in accordance with the Conditions of Sale of the rate booked.8. Cancellation by the hotelIn the event that the reserved room cannot be made available to the customer, or in the event of an exceptional event or force majeure, the Saint James Paris may offer the customer an alternative accommodation solution or, failing this, a refund of the full amount paid for the stay. The alternative accommodation offered will be in a hotel of at least equivalent category or, if it is of a lower category, a room of a higher standard than that originally booked, for services of the same nature. Any additional costs associated with this relocation, for services of the same nature, will be borne by the Saint James Paris originally booked. In the event of a relocation procedure, the customer may also request cancellation of the reservation, in which case an immediate refund will be made. Stay at Saint James Paris1. All guests must present valid identification at check-in. If they fail to do so, the Saint James Paris may refuse to rent them a room and/or cancel the reservation they have made, without any possibility of reimbursement, in accordance with the terms and conditions of sale of the rate booked.\nForeign guests, including accompanying persons and teenagers over the age of 15, must complete an "individual police form". Children under 15 may appear on the card of an accompanying adult. The information contained in these forms is governed by article R.611-42 of the French Code de l'Entrée et du Séjour des Etrangers et du Droit d'Asile.\nCustomers may only bring third parties into the room with the express authorization of Saint James Paris, which reserves the right to carry out any necessary checks.\n2. Cats and dogs are welcome, provided they are kept on a leash in all common areas of the establishment, it being understood that the Saint James Paris may refuse to welcome any pet or other animal likely to present a safety risk to other occupants, the assessment of this risk being left to the discretion of the Saint James Paris. For reasons of hygiene, animals are not allowed in the restaurant areas (these provisions do not apply to guide or assistance dogs). To ensure peace and quiet, animals must not be left unattended.\nAn additional fee per animal may be charged, please refer to the Site for details of acceptance.\n3. The Customer accepts and undertakes to make reasonable use of the room and common areas provided. Any behavior contrary to the principles of safety and/or hygiene, morality and/or public order may lead the Saint James Paris to ask the Customer to leave the establishment, without reimbursement.\n4. Any damage caused by the customer or by the occupants of the room or the various areas occupied by the customer during the stay must be reported to the hotel reception or to the person in charge, and may be billed directly to the customer for the cost of repair.\nFor safety reasons and out of respect for everyone, smoking is strictly forbidden on the hotel premises. In accordance with the French Public Health Code, which sets out the conditions for the application of the ban on smoking in places designated for collective use, smoking in the hotel exposes the customer to a fine for third-class offences, or to prosecution.\nPenalties of up to the price of the room booked may be applied if the customer fails to comply with the sign prohibiting smoking in the room.\n5. The Saint James Paris has its own internal regulations for the use of its customers. The Customer accepts and undertakes to comply with the aforementioned regulations, the provisions of which apply both to the Customer and to any occupant of the Customer's property. In the event of a breach of the aforementioned regulations, the Saint James Paris may immediately evict the customer and all persons sharing his or her stay, without any compensation and/or without any reimbursement if payment has already been made. It may also refuse the customer any future reservations, as well as all other hotels in the group.\n6. Unless otherwise expressly agreed, the Customer must leave the room before 12.00 p.m. on the day the reservation ends. Failure to do so will result in the invoicing of an additional night.\n7. In the context of a health crisis or any other exceptional circumstance, if measures restricting access or even prohibiting the use of certain areas open to the public are taken by the Government or any other competent authority, the Customer is informed that the Saint James Paris may not make certain services other than accommodation available (access to the restaurant, swimming pool, gym, spa, etc.) or may make these services only partially available, without the Saint James Paris being held liable. Saint James Paris will use its best efforts to bring this information to the attention of the Customer on the Site and/or any other medium, as soon as possible.\nThe Customer will not be entitled to any reimbursement of the price paid or to any discount.\n10. Liability1. The photographs presented on the Site are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Saint James Paris give as accurate an idea as possible of the accommodation services offered, variations may occur, notably due to changes in furniture or possible renovations. The customer is not entitled to any claim in this respect.\n2. In accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements making up the offers presented on the Site are strictly forbidden, as is any reproduction of the decor and/or characteristic elements of the Saint James Paris.\nIn order to respect the privacy and image rights of other Saint James Paris guests, the Customer agrees not to take photographs of them on the premises of the Hotel or its outbuildings and/or to publish photographs taken under such conditions.\n3. The Saint James Paris shall not be held liable for any direct or indirect damage resulting from the actions of a third party, the Customer or the Saint James Paris partners.4. Hypertext links may lead to other Saint James Paris sites. Saint James Paris accepts no responsibility for the content of these sites or the services offered. SNC CHRISTINE - SAINT JAMES PARIS has implemented measures to protect and secure its information system against malicious acts. However, connecting to the Site and making a reservation implies that the Customer is aware of and accepts the characteristics and limits of the Internet, the lack of protection of certain data against possible misappropriation or piracy or the risk of contamination by any viruses circulating on the network. SNC CHRISTINE - SAINT JAMES PARIS declines all responsibility in the event of misuse or incident linked to the use of the computer or any support allowing access to the Internet, maintenance or malfunction of the website or any other technical connection and the sending of information to an erroneous address.\n5. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the Customer's expense, without prejudice to any civil or criminal action against the latter.\n6. Le Saint James Paris reserves the right not to receive or to expel, without refund, customers whose dress is indecent, whose dress is intended to conceal the face (Law N°2010-1192 of October 11, 2010), customers whose behavior is noisy, improper or alcoholic, customers whose behavior is contrary to hygiene, morality and public order. Correct dress is required in the restaurants and in the public areas of the hotel.\nThe Customer must be courteous and respectful towards the hotel staff. On pain of exclusion without reimbursement, the Customer must refrain from any verbal or physical violence, any racist behavior or remarks or any form of harassment. 11. Prices1. Prices relating to the reservation of Services are communicated before and at the time of reservation.2. Prices quoted are per room for the number of person(s) and date(s) selected. Unless otherwise stated, additional services (breakfast, half board, full board, etc.) are not included in the price. Prices include VAT applicable on the day of booking, and any change in the VAT rate will automatically be reflected in the prices shown on the invoice date.3. Prices are confirmed to the Customer inclusive of all taxes, in the Hotel's commercial currency (the Euro), which in some cases may differ from the establishment's local currency. Prices quoted are valid for a specific period only. All reservations are payable in the hotel's local currency.\n4. If a rate requires payment to be made to the Saint James Paris in a currency other than that confirmed on the reservation, exchange charges (conversion and bank charges) are at the customer's expense. Please note that if a conversion of the currency confirmed on the reservation into another currency appears, it is given purely as an indication and is non-contractual, particularly in view of possible changes in exchange rates between the date of reservation and the date of stay at the establishment.\n5. Tourist tax, and any other taxes specific to the communes indicated for each rate, must be paid directly to the hotel, except in the case of online prepayment, where this amount may be included.\n6. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated at the time of invoicing. Indeed, prices may be increased by different taxes depending on the city/country. These taxes will be communicated to the Customer at the time of booking, if they are known to the Hotel at that time. Otherwise, they will be displayed at the Saint James Paris reception desk. The Customer undertakes to pay the various taxes, without any dispute, to the Saint James Paris.\n12. Payment1. The Customer provides his/her payment details either (i) to prepay the reservation before the stay, or (ii) as a guarantee for the reservation in the event of a "no show". In the case of a bank card, the information required is: the bank card number, with no spaces between the digits, the date of validity (it is specified that the bank card used must be valid at the time of the stay) and the visual cryptogram in the case of prepayment.\nLe Saint James Paris has chosen SystemPay to secure remote prepayments. The customer's payment card is subject to security checks (outstanding balance, country of card, country of IP address......) by the designated partner, and may be refused for a number of reasons: stolen or blocked card, limit reached, input error, etc. In the event of a problem, the customer must contact SystemPay. In the event of a problem, the customer must contact his bank on the one hand, and the Establishment or any other entity on the other, to confirm his reservation of the Service and his method of payment.\nThe means of online payment available and communicated may be Visa and Mastercard, American Express, etc. This list is subject to change. This list is subject to change.2. Payment is debited at Saint James Paris during the stay, except in the case of special conditions or rates where payment is debited at the time of booking (prepayment on certain rates).3. In the event of payment to the Saint James Paris, the latter may accept different means of payment, but the Customer must present the bank card used to guarantee the reservation or make the prepayment to the Establishment in order to verify the Customer's identity. The Saint James Paris may also ask the customer to show proof of identity in order to prevent credit card fraud.\n4. Cash payments may not exceed 1,000 euros. If the Customer's tax domicile is outside France, cash payments may not exceed 15,000 euros.\nIf the Customer has not prepaid his or her stay, the Establishment will ask the Customer, on arrival, for a deposit or authorization to debit the bank card to guarantee the stay, corresponding to the total amount of the nights booked, plus a flat-rate amount of 100 euros per person per day to guarantee extras. This same guarantee will be required from third party guests.\nIf the Customer has prepaid for his stay, the Establishment may ask the Customer for a lump sum per person and per day to guarantee the extras.\nFor remote sales made by telephone, the customer is informed that he will have to sign the sales receipt on arrival at the Saint James Paris.\n5. At the time of prepayment, the amount debited at the time of reservation includes: the price of the accommodation, taxes related to the accommodation, the price of the catering if breakfast is chosen, taxes related to the catering and any other additional services selected by the Customer, excluding tourist tax and/or any other tax due as a result of the Customer's stay in the Hotel.\n13. Personal data1. Your personal data requested as part of your reservation, i.e. your title, surname, first name, postal address, telephone number with country code, e-mail address, payment card details (number, type of card, name of holder, expiry date and cryptogram if transmitted to us) as well as any data communicated or generated by your navigation constitute confidential data.\n2. It is only accessible to SNC CHRISTINE - SAINT JAMES PARIS, as well as to our subcontractor in charge of managing our "reservations" pages, and is used to process your reservations and stays and; provided you have accepted by checking the corresponding box, to send you our newsletter, or to respond to your requests or communicate commercial offers. They are kept for the time necessary to the commercial relationship established between the Customer and SNC CHRISTINE - SAINT JAMES PARIS.3. Certain information requested in the forms is mandatory and is indicated by an asterisk. If you choose not to provide this information, we will not be able to process your request.\n4. In accordance with the French Data Protection Act of January 6, 1978, as amended, you have the right to access, rectify, delete and request the restriction of the processing of your personal data.\nYou also have the right to object to the processing of your data for legitimate reasons and the right to object to the processing of your data for commercial prospecting purposes, as well as the right to give us instructions on the fate of your data after your death.\To find out more about the processing of your data and all your rights concerning your personal data, please consult our privacy policy available below. To exercise these rights, please contact the Saint James Paris Data Protection Officer either by post, at 5 place Chancelier Adenauer, Paris (75116) - France. or by e-mail at :contat@saint-james-paris.com.\n14. Proof agreement1. The entry of the required banking information, as well as the acceptance of the present general terms and conditions and of the voucher or reservation request, constitutes the acceptance of the Hotel contract, between the parties, having the same value as a handwritten signature.\n2. The computerized registers kept in the computer systems of SNC CHRISTINE - SAINT JAMES PARIS will be kept in reasonable conditions of security and considered as proof of communications, orders and payments between the parties.15. Force majeureSNC CHRISTINE - SAINT JAMES PARIS may not be held liable to the Customer in the event of non-performance of its obligations resulting from an event of force majeure.\nThe Customer may also not be held liable to SNC CHRISTINE - SAINT JAMES PARIS in the event of non-performance of its obligations resulting from an event of force majeure.\nForce majeure or fortuitous events are considered to be those usually recognized by the French Courts.\n16. Applicable lawThese General Terms and Conditions of Sale are governed by French law.17. Entirety1. The present General Terms and Conditions of Sale, the conditions of sale of the fare booked by the Customer, and the booking confirmation express the entirety of the obligations of the parties.\n2. No general or specific condition communicated by the Customer may be integrated into the present general conditions.\n3. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation form or request (including the special conditions of the reserved fare) having been validated by the Customer and the present general conditions.\n4. In the event of any contradiction between the booking confirmation and these terms and conditions, the provisions of the booking confirmation shall be the only ones applicable to the obligation in question.18. Mediation1. The customer is informed by Saint James Paris of the possibility of having recourse, in the event of a dispute relating to the present terms and conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions laid down in Title I of Book VI of the French Consumer Code.\n2. After having referred the matter to the customer service department or the hotel in an attempt to resolve the dispute amicably, and in the event of a negative response or the absence of a response within sixty (60) days from the date of referral, the customer may refer the matter to the Médiateur du Tourisme et du Voyage (Tourism and Travel Ombudsman) if he/she feels he/she must contest the hotelier's decision, by writing to Médiation Tourisme et Voyage BP 80303, 75823 Paris Cedex 17 - info@mtv.travel - www.mtv.travel. The Mediator may be contacted within twelve (12) months of the first complaint. SNC CHRISTINE - SAINT JAMES PARIS also informs the customer of the existence of a European platform for Online Dispute Resolution ("RLL") to which he/she may have recourse. The customer can access this platform via the following link: http://ec.europa.eu/consumers/odr/.\nConditions Générales de Vente updated on 10/01/2024.